Cancellation & Refund Policy
This policy explains how cancellations and refunds work for TRAVENTA website design and development projects. TRAVENTA provides services only. We do not sell physical goods, so there are no product returns or shipping.
1. Quotes are free
You are never charged for a quote or proposal. No payment is due until you accept a written project agreement and receive an invoice. All prices are in US dollars (USD).
2. Cancelling a project
You may cancel a project at any time by emailing contact@gettraventa.com. The cancellation takes effect on the date we receive your email.
3. Refunds
- Before work begins: we refund 100% of any amount you have paid.
- After work begins: we refund any amount you have paid for work we have not yet performed. Work already performed is not refundable, and we will deliver to you the work completed up to the cancellation date.
- After you approve the final website, or after it is launched: payments for the work delivered are not refundable, except as described in section 4 or where a refund is required by applicable law.
- Third-party costs: amounts you approved for us to pay to third parties on your behalf (for example, stock images or font licenses) are not refundable by us.
4. If we cannot complete your project
If we cancel a project, or fail to deliver services agreed in your project agreement, we refund payments for the agreed services we have not delivered. This applies at any stage of the project, including after launch.
5. How to request a refund
Email contact@gettraventa.com with your name, your restaurant’s name and the invoice number. Approved refunds are issued to the original payment method. The time it takes for a refund to appear depends on your bank or card issuer.
6. Billing questions and disputes
If you have a question about a charge or believe you were billed in error, please contact us at contact@gettraventa.com before filing a dispute with your bank or card issuer. We will work with you in good faith to resolve it.
If a project agreement contains different cancellation or refund terms, the project agreement applies to that project. Nothing in this policy or in a project agreement limits any refund, remedy or other right you have under applicable law.
7. Contact
TRAVENTA, a brand of TREVANTA Limited Liability Company
Email: contact@gettraventa.com